Privacy Policy
FiziArt Studio
Where Every Stroke Tells a Story.
Effective Date: 1 January 2025
Last Updated: 26 June 2025
1. Introduction
Welcome to FiziArt Studio. We are a handmade art studio based in Pakistan, specializing in Arabic calligraphy, Persian illumination, Nikah Nama designs, landscape paintings, and custom bespoke artwork. Every piece we create is crafted entirely by hand with traditional techniques, premium materials, and genuine artistic care.
We are committed to protecting the privacy and personal information of every individual who visits our website, makes an inquiry, or places a commission with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding it.
By using our website at fiziart.studio and submitting any inquiry or order, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us through our website contact form, WhatsApp, email, or Instagram, you may provide us with the following personal information:
- Full name — to address you personally and personalize your artwork
- Email address — to communicate about your order, share previews, and send confirmations
- Phone or WhatsApp number — to discuss commission details and provide order updates
- Postal or delivery address — to ship your completed artwork
- Artwork requirements — the text, script, size, occasion, and any personal details you share to help us create your custom piece (for example, names and dates for Nikah Nama designs)
- Payment information — we do not store payment details directly; payments are processed through agreed transfer methods such as bank transfer, EasyPaisa, JazzCash, or other methods confirmed at the time of your order
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Your IP address and approximate geographic location
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited and time spent on the website
- Referring website or source
This information is collected through standard web analytics tools (such as Google Analytics or similar) and is used solely to understand how visitors use our website so we can improve it. This data does not personally identify you.
2.3 Information from Social Media
If you contact us through Instagram (@fiziartstudio) or other social media platforms, any information you share with us through those channels is subject to this Privacy Policy as well as the privacy policies of those platforms.
3. How We Use Your Information
We use the information we collect for the following purposes only:
- To respond to your inquiries — we reply to every message personally and use your contact details solely to communicate with you about your request
- To process and fulfill your commission — your personal details (name, occasion, text, preferences) are used exclusively to create your custom artwork as specified
- To deliver your artwork — your delivery address is used only to ship your completed piece to you
- To send order updates — we may contact you via WhatsApp or email to share progress updates, layout previews, and delivery notifications
- To improve our website — anonymized analytics data helps us understand how to make the website more useful for visitors
- To comply with legal obligations — we retain basic transaction records as required by applicable law
We do not use your information for automated marketing, spam, or unsolicited communication. We do not send promotional emails or newsletters without your explicit consent.
4. How We Protect Your Information
We take the protection of your personal information seriously. We implement reasonable and appropriate measures to protect your data, including:
- All communication through our website contact form is transmitted securely
- Personal information shared with us is stored securely and accessed only by the studio owner
- We do not share, sell, rent, or trade your personal information with any third party for marketing or commercial purposes
- Commission-specific details (names, dates, personal text) are used solely to create your artwork and are not retained beyond the completion of your order
Please be aware that no method of electronic transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.
5. Sharing of Your Information
We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:
- Delivery and logistics partners — your name and delivery address are shared with courier or postal services solely for the purpose of delivering your artwork
- Legal requirements — we may disclose your information if required to do so by law, court order, or governmental authority
- Business protection — we may share information if necessary to protect the rights, property, or safety of FiziArt Studio or others
We do not use third-party advertising networks and your personal data is never sold to data brokers or marketing companies.
6. Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to enhance your browsing experience and collect analytics data. The types of cookies we may use include:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — used to understand how visitors interact with our website (for example, Google Analytics)
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to external websites, including our Instagram profile, WhatsApp, and other platforms. This Privacy Policy applies only to our website (fiziart.studio). We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
8. Retention of Your Information
We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected:
- Inquiry and contact information — retained for a reasonable period to follow up on your inquiry, typically up to 12 months
- Commission and order details — retained for up to 3 years for business record-keeping purposes
- Delivery address — retained only until your order has been delivered and confirmed
- Analytics data — aggregated and anonymized, retained in accordance with our analytics provider's policies
9. Your Rights
You have the following rights regarding your personal information:
- Right to access — you may request a copy of the personal information we hold about you
- Right to correction — you may request that we correct any inaccurate or incomplete information
- Right to deletion — you may request that we delete your personal information, subject to any legal obligations we may have to retain it
- Right to withdraw consent — where we have relied on your consent to process your information, you may withdraw it at any time
- Right to object — you may object to the processing of your personal information in certain circumstances
To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to all legitimate requests within a reasonable timeframe.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal information, please contact us immediately and we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
FiziArt Studio
Email: fizadesigns03@gmail.com
Instagram: @fiziartstudio
WhatsApp: +92 347 6435424
Location: Pakistan
We are committed to addressing your concerns promptly and transparently.
This Privacy Policy was prepared specifically for FiziArt Studio and reflects the genuine practices of our handmade art business.